Return & Refund Policy

Last updated: October 10, 2026

At Dermalaine, we want you to feel confident and supported when shopping with us. If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept eligible return requests within 30 days of receiving your order.

To qualify for a standard return, your item must be:

• Unused and unopened

• In its original packaging, with any original seals intact

• In the same condition in which it was received

• Accompanied by a receipt or proof of purchase

For hygiene and safety reasons, opened or used skincare and personal-care products are generally not eligible for a change-of-mind return.

This does not affect your rights concerning defective, damaged, incorrect, or otherwise nonconforming products under applicable law.

How to Request a Return

To request a return, please contact us at support@dermalaine.com within 30 days of receiving your order.

Include your order number, the item you would like to return, and a brief explanation of your request.

Our support team will review your request and provide return instructions if your return is approved.

Please do not send products back without first contacting us. Unauthorized returns may not be accepted.

The appropriate return address and any applicable shipping-label instructions will be provided after your return request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at support@dermalaine.com.

Please include your order number, a description of the issue, and photographs if available.

We will review the situation and work with you toward an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer protection laws.

Non-Returnable Items

For health, hygiene, and product-integrity reasons, certain items may not qualify for standard returns, including:

• Opened or used skincare and personal-care products

• Products with broken or removed hygiene seals

• Gift cards

• Customized or personalized products, where applicable

Sale items may be subject to specific return conditions disclosed at purchase, without limiting statutory rights.

If you are unsure whether your item qualifies for a return, please contact our support team before sending anything back.

Exchanges

We do not currently offer direct exchanges for change-of-mind requests.

If your return is approved, you may place a separate order for the item you prefer.

For damaged, defective, or incorrect items, please contact us first so we can determine the appropriate resolution.

Return Shipping

For standard change-of-mind returns, customers may be responsible for return shipping costs.

Where an item arrives damaged, defective, or incorrect, Dermalaine will provide an appropriate remedy in accordance with applicable law.

Do not send an item to an address obtained from the original shipping label without receiving return instructions from our support team.

European Union Right of Withdrawal

Where applicable, customers in the European Union have a statutory right to withdraw from eligible distance purchases within 14 days of receiving their goods, without giving a reason.

Certain exceptions may apply, including to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy limits mandatory consumer rights under applicable law.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, generally within 10 business days of approval, subject to applicable law.

Your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@dermalaine.com

Contact Us

Questions about returns, refunds, damaged items, or order concerns?

Email: support@dermalaine.com

We're here to help you understand your options and find an appropriate resolution.